Wild Wonder sessions are $50/child. Each session includes 4 hours of child-led indoor/outdoor play.

At Phoenix House, we require that all payments for play sessions be made in full at the time of booking. This policy helps us ensure that we can provide a high-quality, secure, and prepared environment for all the children attending our sessions. We accept various forms of payment, including credit cards, debit cards, and digital payment platforms, for your convenience. Prompt payment secures your child's spot and assists in the smooth operation of our scheduled activities.

If you need to cancel your booking, we offer a full refund when notified at least 48 hours in advance. Additionally, we prioritize the health and safety of our community; therefore, full refunds are also granted to anyone who can provide proof of a positive test for COVID-19, Strep, or the Flu taken within 72 hours of the play session.

For cancellations made within 48 hours of the scheduled play session, we offer a 50% credit that can be applied to a future date. This policy ensures that we can manage our resources effectively while still providing flexibility to our families. We appreciate your cooperation in helping us maintain a safe and accommodating environment for all our guests.

Yes! Play sessions are $50/child for the first sibling and $30/child for every sibling thereafter.

Children Should Bring:

• Refillable water bottle

• Healthy packed lunch (AM sessions only)

• Jacket

• Extra set of clothes

• Sun hat

Children May Not Bring:

• Electronic devices (Cell phones, laptops, iPads, smart watches, etc.)

• Toys from home (Pokemon/baseball cards, books, balls, matchbox cars, dolls, trinkets, etc.)

• Sweet treats (candy, cake, desserts, chocolate, etc.)

• Drinks except for water (with the exception of children who have a medical need for additional glucose/electrolytes)

• Jewelry or accessories (except for small earrings that are regularly worn by your child)

• Clothing with profanities of any kind or characters/graphics featured in media rated PG/E+10 or greater

• Money or valuables

• Sharp objects (scissors, knives, or other tools that could pose a safety risk)

AM Sessions include a continental breakfast served between 8:30am-9:00am and a morning snack served at 10:30am. Morning sessions break for lunch at 12:10pm. Children eat a healthy lunch (packed from home) in community with their peers on our outdoor lawn until 12:30pm dismissal. An organic hot lunch is also available upon request for $5 if needed.

PM sessions include an afternoon snack served at 3:00pm and simple snacks like fruit, crackers, and granola bars offered upon request throughout the afternoon.

At Phoenix House, we believe that open-ended play in a novel environment fosters creativity and rarely leads to significant behavioral issues. Our approach to discipline is grounded in the understanding that conflict and conflict resolution are crucial elements of risk-taking and are developmentally appropriate. Our staff encourages children to collaborate with their peers to resolve disputes. When they cannot find a solution independently, we guide them towards empathy, giving space, and participating in mediation sessions.

Most play-based conflicts are resolvable and even healthy for socio-emotional growth, especially within the age groups we service. However, Phoenix House maintains a zero-tolerance policy for behaviors such as biting, hitting, kicking, or causing intentional bodily harm. In these cases, the child is separated from the group and engaged in independent art and play activities known to help regulate the nervous system, until they are ready to rejoin their peers. If a child has more than two incidents that cause bodily harm to a peer or adult guide in a single session, they will need to be picked up by their caregiver to ensure the safety and comfort of our community.

For less severe issues, like the use of inappropriate words (e.g., "stupid," "crap," or general "potty talk"), children are given multiple opportunities to redirect their behavior. Continued use of such language, after being asked to stop and spoken to about the importance of kind words, may result in the child being separated from the group for independent play for the remainder of the session.

More serious language infractions, such as racial slurs, violent expressions, or demeaning name-calling that does not cease upon request, may necessitate isolation and potentially early pickup. These measures are taken to maintain the safety and comfort of all our guests.

Phoenix House operates on a restorative discipline model. We are committed to working with every child and family to address and manage the needs of all children, including those who may struggle with these behaviors. Our goal is to foster an environment where all children feel safe, respected, and valued.